Independent Gemini troubleshooting

Something wrong with Gemini? Start here.

Check live status, pick your problem and get a step-by-step fix for the Gemini app, the Gemini API and Workspace AI.

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Status & Outages

Is Gemini down, not loading, or failing to respond? Start here.

App Help

Wrong answers, refused prompts, images and everyday app problems.

Account & Billing

Gemini Advanced subscriptions, payments, refunds and cancellations.

API Errors

Quota limits, 400s, 429s and other Gemini API failures.

Quick fixes

Gemini Advanced Billing ProblemsGemini API Quota ExceededGemini Giving Wrong AnswersGemini Not Loading

Top searched problems

Status & OutagesIs Gemini Down Right Now? How to CheckA fast, practical way to tell whether Gemini is actually down or the problem is on your side.Updated August 13, 2026Status & OutagesGemini Not Responding: How to Fix ItGemini loads but never answers. Here is the order to work through the likely causes.Updated August 13, 2026Status & OutagesGemini App Won't Load on Mobile: FixesThe Gemini app on Android or iOS shows a blank screen, crashes on open, or never finishes loading.Updated August 13, 2026Account & BillingGemini Advanced Subscription Billing IssuePayment declined, subscription not activating, or features missing after paying for Gemini Advanced.Updated August 13, 2026Account & BillingHow to Cancel Gemini Advanced SubscriptionWhere the cancel button actually lives, what happens to your data, and how to avoid a final charge.Updated August 13, 2026Account & BillingGemini Charged Me Twice: Refund GuideDuplicate charges, pending authorisations, and how to actually get money back from Google One.Updated August 13, 2026